Box Office Supervisor
FLYNN CENTER FOR THE PERFORMING ARTS, LTD.
Part-time/non-exempt/non-union
$20 per hour
To apply, send a cover letter and resume to HResources@flynnvt.org.
Basic Function
The Box Office Supervisor will oversee unionized Box Office Agents and provide administrative support to the Box Office Manager while also acting in a customer service capacity as needed.
Characteristic Duties & Responsibilities
- Supervise Customer Service staff during phone hours, window sales, and Will-Call.
- Perform Customer Service functions, including handling customer issues referred by other Box Office staff. Respond to customer inquiries and complaints; investigate and resolve problems. Maintain up-to-date internal customer service records.
- Maintain current knowledge of seat/product inventory.
- Supervise Box Office accounting procedures, including but not limited to daily reports and cash outs.
- Maintain current knowledge of ticket vending/administrative software, on-sale dates, special offers/discounts, and related operating procedures. Provide informational and training updates to Customer Service staff as needed.
- On show nights: Supervise and staff the Box Office, resolve ticketing problems, and provide House Manager with requested reporting.
- Assist Box Office staff with customer service tracking and Customer Service staff task assignments.
- Perform opening and end of day procedures as scheduled, including but not limited to accounting/close out procedures, bank deposits and ticket printing.
- Keep the Box Office stocked with office supplies and appropriate paperwork forms.
- Ensure a positive work environment at all times.
- Consult with other supervisors on customer service and operational issues as needed.
- Maintain/update Box Office documents regarding workplace procedures and operational standards.
- Other duties as necessary
Supervision Exercised
Supervise unionized box office agents.
Supervision Received
Reports to box office manager.
Qualifications
- Supervisory experience necessary, union management experience a plus
- Previous customer service experience in fast pace environment and phone experience
- Excellent problem solving abilities
- Excellent verbal and written communication skills
- Familiarity with box office operations desirable
- Ability to work a flexible schedule, including nights and weekends
- Positive attitude and calm under pressure