Box Office Supervisor

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

Part-time/non-exempt/non-union

$20 per hour

To apply, send a cover letter and resume to HResources@flynnvt.org. 

Basic Function

The Box Office Supervisor will oversee unionized Box Office Agents and provide administrative support to the Box Office Manager while also acting in a customer service capacity as needed.

Characteristic Duties & Responsibilities

• Supervise Customer Service staff during phone hours, window sales, and Will-Call.
• Perform Customer Service functions, including handling customer issues referred by other Box Office staff.  Respond to customer inquiries and complaints; investigate and resolve problems. Maintain up-to-date internal customer service records.
• Maintain current knowledge of seat/product inventory. 
• Supervise Box Office accounting procedures, including but not limited to daily reports and cash outs. 
• Maintain current knowledge of ticket vending/administrative software, on-sale dates, special offers/discounts, and related operating procedures. Provide informational and training updates to Customer Service staff as needed. 
• On show nights: Supervise and staff the Box Office, resolve ticketing problems, and provide House Manager with requested reporting.
• Assist Box Office staff with customer service tracking and Customer Service staff task assignments.
• Perform opening and end of day procedures as scheduled, including but not limited to accounting/close out procedures, bank deposits and ticket printing.
• Keep the Box Office stocked with office supplies and appropriate paperwork forms.
• Ensure a positive work environment at all times.
• Consult with other supervisors on customer service and operational issues as needed.
• Maintain/update Box Office documents regarding workplace procedures and operational standards. 
• Other duties as necessary

Supervision Exercised

Supervise unionized box office agents.

Supervision Received

Reports to box office manager.

Qualifications

• Supervisory experience necessary, union management experience a plus
• Previous customer service experience in fast pace environment and phone experience
• Excellent problem solving abilities
• Excellent verbal and written communication skills
• Familiarity with box office operations desirable
• Ability to work a flexible schedule, including nights and weekends
• Positive attitude and calm under pressure 

This general outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.