The Flynn Box Office window at 153 Main Street, Burlington, VT, is open two hours before show time on days when there is a scheduled show in the theater. Please send any questions to email@example.com.
You can purchase a Flynn membership through the Give & Join section on the Flynn website. Simply enter a few details, add the membership to your cart, and proceed to checkout. You can also become a Flynn member by calling or visiting the Box Office. When you purchase a Flynn membership, applicable member benefits are immediately available to you, including pre-sale and discount tickets. For any questions, contact our membership department at firstname.lastname@example.org or 802-652-4505.
To ensure our guests’ health and security, as well as the safety of all performers and staff, the Flynn has implemented the following policies.
All audiences must be “UP TO DATE” on their vaccination and proof of this is required for entry. To determine if you meet this requirement, please check the Vermont Department of Health’s Website FAQs under the question “What Does Being Up To Date on My COVID-19 Vaccine Mean?” found in the “About the COVID-19 Vaccines” section. The website also specifies what the requirements are for children.
Audience members may display proof of vaccination on a smartphone or by showing a physical copy of the vaccination card or official vaccination record, along with a photo ID, such as a driver’s license or passport. Guests younger than 18 may present a school photo ID.
Masks are required at all times for all guests (ages two and up) in all spaces at the Flynn. Although the city of Burlington has lifted the citywide mask mandate, the Flynn requires masks. In addition to our commitment to keeping our staff, crew, volunteers, and audiences as safe as possible, most of our visiting artists have asked us to require masks to ensure their safety. Guests who refuse to keep their masks on over their nose and mouth will be asked to leave the venue without a refund. Guests will not be allowed to enter the venue without a mask or if they are exhibiting symptoms of COVID-19.
Please review our full COVID-19 health and safety policy for everything you need to know when attending an event at the Flynn.
At Dress Circle shows, two additional rows of seats are set up in front of row A in the Main Stage theater. These performances will not have an orchestra. It is the decision of the artist and/or promoter whether they want these two extra rows. Any time there is Dress Circle seating available for a performance, it will be noted, along with pricing and other information, on our website.
If you have not created a Flynn account, select “sign in” and “set up an account.” If you already have an account, but cannot remember your password, select “forgot password?” and enter the email address associated with your account. You will immediately receive an email containing the appropriate information to recover you credentials. If you are unsure of the email address you used to register, or are having trouble recovering your account, send an email to email@example.com.
You can type in the name of the artist, the genre, or the presenter in the "Search" bar in the upper right hand part of the homepage. Also, when you scroll down on the home page, you will see a section for "At the Flynn"; if you click, "See All Events," you will be taken to a full listing of shows and events, listed in chronological order. Or, you can click on Calendar, under the Calendar & Tickets in the navigation pane, to view all upcoming shows and events.
Click "Purchase." You will be brought to your shopping cart. You may check out from this page or continue shopping. To return to your cart, click the icon at the top right of the page.
After selecting your show and adding tickets to you cart, once you get to the Shopping Cart page, you will see your seat numbers in the details of the show. Please note that general admission shows do not show seat numbers.
For venues with reserved seats, including the Flynn Main Stage, there will be a “View Seating Chart” link in the Shopping Cart.
If our regular theater seats do not meet the needs of someone in your party for any reason, please request accessibility accommodations in the field provided at checkout , or contact the Box Office by phone at 802-863-5966 or visit 153 Main Street, Burlington, for assistance.
For many events, you will be able to select your seats from a seat map when you add tickets to your Shopping Cart. For events where this option is not available, the web ticketing system will assign you the best available seat(s) in the price level/section you select. If our regular theater seating does not meet the needs of someone in your party for any reason, please request accessibility accommodations in the field provided at checkout. Please note that, with the exception of relocation for accessibility needs, all sales, including seat locations, are final. If you want to sit in a specific area within a section, or have specific seating requests, please call or visit the Flynn Box Office.
Yes. Due to local fire codes, every person needs a ticket, regardless of whether or not they will be sitting in a seat or on a lap. The only exception to this is that infants up to 12 months old will be admitted free to Flynn-presented family matinee performances, specifically designated in the season brochure. Other promoters will generally specify their policies regarding children. If there is no specific text with the performance that says children under a certain age are admitted free, you should expect to buy a ticket for all members of your party.
The Flynn is a nonprofit organization and we charge fees to help defer the cost of doing business. A 12% processing fee is added to all ticket orders. This fee allows the Flynn to cover the infrastructure costs for processing web orders, as well as the costs of staffing and upkeep of the phone system. Processing fees can be avoided in person starting two hours prior to curtain time. Taxes and surcharges will still apply.
If you’re paying with a check or credit card, our system requires that we have address and telephone information to protect our customers against fraud. We also are unique in that we will replace lost tickets for Flynn-presented performances; to do that, we need to collect this information so we have a record of the sale. Finally, if there is ever a cancellation or change to a performance, particularly a date or time change, we need to be able to contact you.
While checking out on the Flynn site, select mail as your delivery method and click continue. In the next section, you will enter your “Delivery Address.” You may enter a different delivery address here.
Your tickets will be mailed to you via the U.S. Postal Service within two business days after you place your order, though in cases of a popular sale, it may take up to two weeks. You can also specify that you would like the tickets held and you can pick them up at the venue on the night of the show or any time before then at the Flynn Box Office window at 153 Main Street in Burlington. If you purchase tickets within nine days of the show, then the tickets will automatically be held for you to pick up at the performance venue on the night of the performance. Please remember that an ID will be required when picking up tickets. You also have the option to print your tickets at home. If you select to print at home, the confirmation email you receive after placing your order will have your ticket(s) attached as a printable PDF.
When you click “Checkout” on the Shopping Cart page, you will see options for the delivery of your tickets. Select “Hold at Box Office” and, in the box below, enter the name of the person who will be picking up the tickets. Remember that an ID is required to pick up tickets.
You will follow the same procedure at checkout: select “Hold at Box Office” as your delivery method and, in the box below, enter the name of the person who will be picking up the tickets. However, please note that will call tickets for venues other than the Flynn need to be picked up at that venue on the day of the show.
The Flynn does not provide tickets to other sellers, with the exception of occasional partnerships with nonprofit organizations as fundraisers. Tickets purchased from other sources are purchased at your own risk. We urge patrons to purchase tickets through us only. Tickets available on other websites are usually sold by ticket scalpers who charge inflated prices. By purchasing through us, you are assured that the ticket you receive is valid and is being sold to you at face value.
You may resell your ticket for the face value of the ticket price. The Flynn Box Office does not condone the secondary sale of tickets for a value exceeding the purchase price and reserves the right not to do business with any individual known to engage in this practice.
Full refunds will be given until 30 days prior to the purchased performance. Within 30 days of the show, there are no refunds or exchanges on ticket sales including processing fees. If you cannot attend due to illness, please contact the box office to discuss your options. Please email firstname.lastname@example.org for more information.
See the Accessibility Services page for more information about accommodations in Flynn spaces. For inquiries about accessibility at partner venues, call the Box Office at 802-863-5966 (relay calls welcome).
The first two hours are free in all city garages. City garages are also free on Sundays and holidays. Visit Park Burlington’s interactive parking guide for a full list of parking options near the Flynn, including information about rates and handicapped parking. There is also metered parking throughout Downtown Burlington. You can find out more on our Area, Directions, & Parking page, under Your Visit in the main navigation pain.
If the performance you are attending is on the Flynn Main Stage, the lobby opens one hour before the start of a performance, and the theater itself opens 30 minutes prior to the show. If the performance is in Flynn Space, the doors open 30 minutes before curtain time. Other venues will usually note the door time on the ticket, or you can inquire with the Box Office at 802-863-5966 (voice/relay calls welcome).
If the performance you are attending is at the Flynn (either the Main Stage or Flynn Space), you will be seated during a suitable break in the performance, as directed by the artist. If the performance is elsewhere, late seating is at the discretion of the venue.
The Flynn’s policy states that no cameras or recording devices are permitted inside the venue unless specifically permitted by the artist. Please check with the Box Office, as every performance differs on what is allowed and what is not acceptable to bring inside. In most cases, cameras and/or recording devices are not permitted.
You can find the full list of Flynn policies under the Your Visit tab in the main navigation pane.