Frequently Asked Questions





What are the Box Office's hours of operation?

The Flynn Box Office window at 153 Main Street, Burlington, VT, is open two hours before show time on days when there is a scheduled show in the theater. Please send any questions to box@flynnvt.org.


How do I become a Flynn member?

You can purchase a Flynn membership through the Give & Join section on the Flynn website. Simply enter a few details, add the membership to your cart, and proceed to checkout. You can also become a Flynn member by calling or visiting the Box Office. When you purchase a Flynn membership, applicable member benefits are immediately available to you, including pre-sale and discount tickets. For any questions, contact our membership department at membership@flynnvt.org or 802-652-4505.

 

What is the Dress Circle?

At Dress Circle shows, two additional rows of seats are set up in front of row A in the Main Stage theater. These performances will not have an orchestra. It is the decision of the artist and/or promoter whether they want these two extra rows. Any time there is Dress Circle seating available for a performance, it will be noted, along with pricing and other information, on our website.

 

What is my user name and password?

If you have not created a Flynn account, select “sign in” and “set up an account.” If you already have an account, but cannot remember your password, select “forgot password?” and enter the email address associated with your account. You will immediately receive an email containing the appropriate information to recover you credentials. If you are unsure of the email address you used to register, or are having trouble recovering your account, send an email to myaccount@flynnvt.org.

 

How can I search for the performance/show I want?

You can type in the name of the artist, the genre, or the presenter in the "Search" bar in the upper right hand part of the homepage. Also, when you scroll down on the home page, you will see a section for "At the Flynn"; if you click, "See All Events," you will be taken to a full listing of shows and events, listed in chronological order. Or, you can click on Calendar, under the Calendar & Tickets in the navigation pane, to view all upcoming shows and events.

 

I’ve selected my show and entered my section and quantity. How do I place the order?

Click "Purchase." You will be brought to your shopping cart. You may check out from this page or continue shopping. To return to your cart, click the icon at the top right of the page.

 

Where do I find my seat numbers?

After selecting your show and adding tickets to you cart, once you get to the Shopping Cart page, you will see your seat numbers in the details of the show. Please note that general admission shows do not show seat numbers.

 

Can I see my seats on a seat map?

For venues with reserved seats, including the Flynn Main Stage, there will be a “View Seating Chart” link in the Shopping Cart.

 

What if I need special seating?

If our regular theater seats do not meet the needs of someone in your party for any reason, please request accessibility accommodations in the field provided at checkout , or contact the Box Office by phone at 802-863-5966 or visit 153 Main Street, Burlington, for assistance.  

 

What if I want to change my seats or sit in a specific area?

For many events, you will be able to select your seats from a seat map when you add tickets to your Shopping Cart. For events where this option is not available, the web ticketing system will assign you the best available seat(s) in the price level/section you select. If our regular theater seating does not meet the needs of someone in your party for any reason, please request accessibility accommodations in the field provided at checkout. Please note that, with the exception of relocation for accessibility needs, all sales, including seat locations, are final. If you want to sit in a specific area within a section, or have specific seating requests, please call or visit the Flynn Box Office.

 

Does my two-month/two-year-old child need a ticket?

Yes. Due to local fire codes, every person needs a ticket, regardless of whether or not they will be sitting in a seat or on a lap. The only exception to this is that infants up to 12 months old will be admitted free to Flynn-presented family matinee performances, specifically designated in the season brochure. Other promoters will generally specify their policies regarding children. If there is no specific text with the performance that says children under a certain age are admitted free, you should expect to buy a ticket for all members of your party.

 

How much are the service fees? What are they for?

The Flynn is a nonprofit organization and we charge fees to help defer the cost of doing business. A 12% processing fee is added to all ticket orders. This fee allows the Flynn to cover the infrastructure costs for processing web orders, as well as the costs of staffing and upkeep of the phone system. Processing fees can be avoided in person starting two hours prior to curtain time. Taxes and surcharges will still apply.

 

Why does the Flynn ask for my address and phone when I purchase tickets?

If you’re paying with a check or credit card, our system requires that we have address and telephone information to protect our customers against fraud. We also are unique in that we will replace lost tickets for Flynn-presented performances; to do that, we need to collect this information so we have a record of the sale. Finally, if there is ever a cancellation or change to a performance, particularly a date or time change, we need to be able to contact you.

 

What if I want my tickets shipped to a different address?

While checking out on the Flynn site, select mail as your delivery method and click continue. In the next section, you will enter your “Delivery Address.” You may enter a different delivery address here.

 

When and how should I expect to receive my tickets?

Your tickets will be mailed to you via the U.S. Postal Service within two business days after you place your order, though in cases of a popular sale, it may take up to two weeks. You can also specify that you would like the tickets held and you can pick them up at the venue on the night of the show or any time before then at the Flynn Box Office window at 153 Main Street in Burlington. If you purchase tickets within nine days of the show, then the tickets will automatically be held for you to pick up at the performance venue on the night of the performance. Please remember that an ID will be required when picking up tickets. You also have the option to print your tickets at home. If you select to print at home, the confirmation email you receive after placing your order will have your ticket(s) attached as a printable PDF.

 

What if I want someone else to pick up my tickets for me?

When you click “Checkout” on the Shopping Cart page, you will see options for the delivery of your tickets. Select “Hold at Box Office” and, in the box below, enter the name of the person who will be picking up the tickets. Remember that an ID is required to pick up tickets.

 

What if I want someone else to pick up my tickets for me, but my show is not at the Flynn?

You will follow the same procedure at checkout: select “Hold at Box Office” as your delivery method and, in the box below, enter the name of the person who will be picking up the tickets. However, please note that will call tickets for venues other than the Flynn need to be picked up at that venue on the day of the show.

 

Will you use my phone number, email, or mailing address for direct marketing or sell them to other organizations?

We are required to collect certain information on our website when you order tickets or make a contribution, but we also request additional information so that we can tailor the online experience. You have the option of indicating your interest preferences (jazz, dance, etc.) and we use that information to suggest performances you may be interested in, and to mail you relevant information. You may choose not to submit this information. You may also customize your email and mail preferences to identify how you would like us to communicate with you. The Flynn does not sell or rent names, postal addresses, phone numbers, or email addresses. Read our privacy policy for more information.

 

Why are there tickets available for a higher price on other websites?

The Flynn does not provide tickets to other sellers, with the exception of occasional partnerships with nonprofit organizations as fundraisers. Tickets purchased from other sources are purchased at your own risk. We urge patrons to purchase tickets through us only. Tickets available on other websites are usually sold by ticket scalpers who charge inflated prices. By purchasing through us, you are assured that the ticket you receive is valid and is being sold to you at face value.

 

May I resell my ticket if I cannot use it?

You may resell your ticket for the face value of the ticket price. The Flynn Box Office does not condone the secondary sale of tickets for a value exceeding the purchase price and reserves the right not to do business with any individual known to engage in this practice.

 

What is the Flynn's refund policy

Full refunds will be given until 30 days prior to the purchased performance. At that time, there are no refunds or exchanges on ticket sales including processing fees. If you cannot attend due to illness, the amount of your tickets will be put on account for future use. Please e-mail box@flynnvt.org for more information.

What do the venues ticketed by the Flynn Box Office offer for accessibility services?

See the Accessibility Services page for more information about accommodations in Flynn spaces. For inquiries about accessibility at partner venues, call the Box Office at 802-863-5966 (relay calls welcome).

 

Where do I park?

The first two hours are free in all city garages. City garages are also free on Sundays and holidays. Visit Park Burlington’s interactive parking guide for a full list of parking options near the Flynn, including information about rates and handicapped parking. There is also metered parking throughout Downtown Burlington. You can find out more on our Area, Directions, & Parking page, under Your Visit in the main navigation pain.

 

What time do the doors open to begin seating?

If the performance you are attending is on the Flynn Main Stage, the lobby opens one hour before the start of a performance, and the theater itself opens 30 minutes prior to the show. If the performance is in Flynn Space, the doors open 30 minutes before curtain time. Other venues will usually note the door time on the ticket, or you can inquire with the Box Office at 802-863-5966 (voice/relay calls welcome).

 

What happens if I am late to the performance?

If the performance you are attending is at the Flynn (either the Main Stage or Flynn Space), you will be seated during a suitable break in the performance, as directed by the artist. If the performance is elsewhere, late seating is at the discretion of the venue.

 

Can I bring my camera or recording device to the performance?

The Flynn’s policy states that no cameras or recording devices are permitted inside the venue unless specifically permitted by the artist. Please check with the Box Office, as every performance differs on what is allowed and what is not acceptable to bring inside. In most cases, cameras and/or recording devices are not permitted.

 

What are the Flynn’s policies during a show?

You can find the full list of Flynn policies under the Your Visit tab in the main navigation pane.


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