At your service

When attending a performance, guests can direct questions or concerns to Flynn volunteer ushers (dressed in white and black). If needed, ushers can contact the house manager, who is responsible for the overall front-of-house operation. To ensure you get to your seat on time, please arrive early for your performance.

Health and Safety Policies

The Flynn is committed to prioritizing the health and well-being of our guests, artists, volunteers, staff, and the community while providing the best guest experience for your visit. We have instituted clear standards and procedures for sanitizing public spaces, and we have made facilities upgrades to adhere to CDC recommendations for air circulation, turnover rates, and air filtration throughout our facilities. The Flynn is happy to welcome the community to the theater and will continue to do everything possible to make it a safe and enjoyable experience for all.

Masks & Vaccination Status

The Flynn encourages everyone to wear a mask while attending a performance to protect yourself and others in the theater. Masks and proof of COVID-19 vaccination status are no longer required.

Please be aware that some shows may require additional health and safety protocols. Please check your show page before coming to the theater to find policy information specific to your show. Some educational programs may require additional health and safety protocols as well. This information can be found on the class event page.


If you or someone in your group doesn’t feel well, please stay home. Please call or email the box office to review your ticket options: 802-863-5966 or box@flynnvt.org.


Fun is encouraged. If the music moves you, you’re free to show it! If you accidentally dance your way in front of a fire exit or are blocking an aisle, an usher may ask you to please dance in a slightly different location.


Late arrivals

Late arrivals will not be seated until a suitable break in the performance, and at the discretion of the house manager and/or artist.

Re-entering the building

We do not allow re-entry into the building at this time.



Any child one year old or older attending a performance must have a ticket and a separate seat. Infants (12 months and under) are welcome to Flynn-presented family events and performances specifically geared to children and will be admitted free of charge. If any infant or young child is disrupting a performance, the Flynn reserves the right to ask a parent to sit with the child in the rear of the theater, or, if need be, to leave the hall.

Blocking aisles

Fire safety codes prohibit the blocking of aisles. Ushers can store your personal belongings safely and securely during performances.



All food and beverage purchased from the Flynn concessions is allowed in the theater. No outside food or beverage is allowed.



Restrooms are located on the lower level in the rear of the theater—take the down staircase on either side. Three street-level, wheelchair accessible restrooms are available in the lobby, two of which are are family restrooms with changing tables.



Cameras and tape recorders may not be used during any performance. Artist contracts require violators to be removed from the theater and be liable for damages or injury.

Cell Phones / Tablets / Watches

Audible paging devices, cell phones, and watches must be turned to silent during performances.


Main Stage: Programs are now available via a QR code located on the back of every other seat. Use your phone to access the program for the performance.



Please avoid the use of perfumes and fragrances when coming to the theater, as many people have allergies to scents. If the perfume of another patron disturbs you, please notify an usher or the house manager and we will attempt to relocate you to another seat.



The Flynn is a smoke-free building. If the performance has an intermission, a stanchioned area will be set up outside the front doors of the theater. Guests may go outside to smoke within this stanchioned area and then go back into the theater. If a guest leaves the stanchioned area, they will not be allowed back into the theater.


The safety and well-being of our patrons, artists, and staff are of the utmost importance. To ensure a safe venue for all, the possession of firearms, fireworks, explosives, incendiary devices, knives, or weapons of any kind is prohibited at the Flynn’s property and facilities, except those carried by law enforcement officers who are on duty. All Flynn visitors and their belongings, such as bags or purses, are subject to search and enforcement, and anyone found in violation will be asked to secure the weapon inside their vehicle or at home or leave the property immediately. No ticket returns, refunds, or exchanges will be made for people found in violation of the Flynn’s weapons ban.

Weather, Cancellations, & Delays

For shows at the Flynn

The Flynn is contractually obligated to pay artists and crew for our performances and therefore rarely cancels a performance due to weather.

Please visit the Flynn website for updates. We immediately post notice of cancellations or postponements on the show's ticketing page. There will also be a “Breaking News” ticker on the top of the home page. If a show goes on as scheduled, we are unable to refund tickets.

In the event of inclement weather, please do not endanger yourself; make sure to give yourself plenty of time to travel and park safely.

For Student Matinee Series shows

The Flynn is contractually obligated to pay artists and crew for our performances and therefore rarely cancels a performance due to weather. If a Student Matinee Series show goes on as scheduled, but a school makes the decision not to attend or is closed and therefore unable to attend, the Flynn will issue a credit to be used within a year of the show date. You may also donate the cost of your canceled reservation to the Flynn’s student matinee subsidy fund, knowing that it will support future shows. Groups will be notified via email no later than 7 am on the morning of your field trip if the performance has been canceled.


Full payment is due no later than 30 days before your performance date. You are financially responsible for the payment of your tickets. We do not automatically cancel unpaid invoices, however, if we are unable to contact you, we reserve the right to offer your seats to another group on our waitlist. All Student Matinee sales are final. Paid tickets cannot be refunded or exchanged. Tickets cannot be resold or given to anyone outside of your organization and cannot be resold for profit. 


The Flynn does not provide refunds or exchanges for unused tickets and does not provide refunds or vouchers for anyone absent on the day of a performance. Refunds are issued only if the Flynn cancels a performance. Groups will be notified via email no later than 7 am on the morning of your field trip if the performance has been canceled.

For Flynn Classes and Camps

Payment Policy

Tuition for each class and camp goes towards staff time, facility maintenance, and the supplies we need to offer high-quality, safe, and fun programs for all ages. Thanks to grants, donors, and sponsors, we are able to offer financial assistance to make our programs accessible regardless of economic background. Full payment is required to secure your space in classes. Students are notified if a class is to be canceled due to low registration at least a week in advance and will be refunded in full. If the class or camp you would like to register for is full, email education@flynnvt.org to be placed on a waitlist.

Refund Policy

  • Withdrawal from a class or camp 30 days or more from the start of a session can receive a full refund minus a 25% cancellation fee per program. 
  • Withdrawal 15-30 days from the start of a class or camp session can receive a 50% refund per program.
  • Withdrawals within 14 days of a class or camp's start date are not eligible for any refunds. In unexpected and unavoidable emergencies, please give us a call.  
  • Once a class or camp is in session, there are no refunds or credits for early departure, late arrival, or missed class for any other reason.

Privacy Policy

The information we collect and how we use it

We are required to collect certain information on our website when you order tickets or make a contribution, but we also request additional information so that we can tailor the online experience. You may also customize your email and mail preferences to identify if and how you would like us to communicate with you.


Information shared with third parties

The Flynn does not sell or rent names, postal addresses, phone numbers, or email addresses. Organizations that sell tickets through the Flynn Box Office do receive this information on their ticket buyers upon request. The Flynn is not responsible for any actions or offers sent by these organizations, but our partner not-for-profits adhere to similar policies. We will not forward any information to them if patron permission has been denied. The Flynn never shares donor lists.


Security of your information

When you purchase tickets or make a contribution to the Flynn, we collect your credit card number, expiration date, and CVV code. Your credit card number and expiration date are encrypted in our database (using SSL technology for online transactions), and we never store the CVV code. Your credit card data is masked in our system (e.g. XXXXXXXXXXXX1234) and is viewable only by the people who have a need to know the full number, such as our finance department, in reference to a specific transaction only. Box office agents and other personnel cannot access this data.

Information is stored under physical, electronic, or procedural controls under standards established by the credit card industry. We participate in a security program which requires us to meet specific security measures to protect your credit card information. The software that we use is compliant with these regulations. These security measures are put in place to protect against the loss, misuse, and alteration of your account information.


Correcting or updating personal information

If your personal information changes, such as your address, phone number, or email address, we will gladly correct, update, or remove any data you have previously provided to us. You can change your personal information at any time by updating your account on our website or sending an email to box@flynnvt.org.


Communications and promotions

The Flynn uses the information you provide (including your ticket buying history) to promote our own activities, including sending emails and brochures about upcoming events. At any time, you can tell us what publications you want to receive by updating your account on our web site or unsubscribing from an email. The Flynn complies with anti-spam regulations and we only want to send you information that you want.


We use cookies to improve your online experience. Cookies are small pieces of information that a website transfers to your computer for record-keeping purposes. Cookies in and of themselves do not personally identify users; they are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. The information collected is in an aggregate, non-identifiable form. We use the information we collect through this technology to improve our site.


Acceptance of these terms

By visiting our website, you consent to the terms of this Privacy Policy. You agree that the Flynn may retain and use your personal information as described in this policy unless you opt out of our communications.If a Student Matinee Series show goes on as scheduled, but a school makes the decision to not attend, or is closed and therefore unable to attend, the Flynn will issue a credit to be used within a year of the show date. You may also donate the cost of your canceled reservation to the Flynn’s student matinee subsidy fund, knowing that it will support future shows. 

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