Policies



At your service

When attending a performance, patrons can direct questions or concerns to Flynn volunteer ushers (dressed in white and black). If needed, ushers can contact the house manager, who is responsible for the overall front-of-house operation.

 

Late arrivals

Late arrivals will not be seated until a suitable break in the performance, and at the discretion of the house manager and/or artist.


Re-entering the building

Patrons who leave the building during the performance (including intermission) must show their ticket stubs when re-entering.

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Children

Any child one year old or older attending a performance must have a ticket and a separate seat. Infants (12 months and under) are welcome to Flynn-presented family events and performances specifically geared to children and will be admitted free of charge. If any infant or young child is disrupting a performance, the Flynn reserves the right to ask a parent to sit with the child in the rear of the theater, or, if need be, to leave the hall.


Blocking aisles

Fire safety codes prohibit the blocking of aisles. Ushers can store your personal belongings safely and securely during performances.

 

Refreshments

No food or beverages are allowed inside the theater with the exception of snacks and bottled water purchased at the Flynn concession stand or refreshments served in reusable Flynn branded cups.

 

Restrooms

Restrooms are located on the lower level in the rear of the theater—take the down staircase on either side. Three street-level, wheelchair accessible restrooms are available in the lobby, two of which are are family restrooms with changing tables.

 

Cameras, tape recorders, pagers, cell phones, and watches

Cameras and tape recorders may not be used during any performance. Artist contracts require violators to be removed from the theater and be liable for damages or injury. Audible paging devices, cell phones, and watches must be turned off during performances. Please refrain from opening such devices as well, as light can disturb other patrons during a performance.

 

Fragrances

Please avoid the use of perfumes and fragrances when coming to the theater, as many people have allergies to scents. If the perfume of another patron disturbs you, please notify an usher or the house manager and we will attempt to relocate you to another seat.

 

Smoking

The Flynn is a smoke-free building.

 

Weapons

The safety and well-being of our patrons, artists, and staff are of the utmost importance. To ensure a safe venue for all, the possession of firearms, fireworks, explosives, incendiary devices, knives, or weapons of any kind is prohibited at the Flynn’s property and facilities, except those carried by law enforcement officers who are on duty. All Flynn visitors and their belongings, such as bags or purses, are subject to search and enforcement, and anyone found in violation will be asked to secure the weapon inside their vehicle or at home or leave the property immediately. No ticket returns, refunds, or exchanges will be made for people found in violation of the Flynn’s weapons ban.


Weather, Cancellations, & Delays



The Flynn is contractually obligated to pay artists and crew for our performances and therefore rarely cancels a performance due to weather.

Please visit the Flynn website for updates. We immediately post notice of cancellations or postponements on the show's ticketing page. There will also be a “Breaking News” ticker on the top of the home page. If a show goes on as scheduled, we are unable to refund tickets.

In the event of inclement weather, please do not endanger yourself; make sure to give yourself plenty of time to travel and park safely.


Privacy Policy



The information we collect and how we use it

We are required to collect certain information on our website when you order tickets or make a contribution, but we also request additional information so that we can tailor the online experience. You have the option of indicating your interest preferences (jazz, dance, etc.) and we use that information to suggest performances you may be interested in, and to mail you relevant information. You may choose not to submit this information. You may also customize your email and mail preferences to identify if and how you would like us to communicate with you.

 

Information shared with third parties

The Flynn does not sell or rent names, postal addresses, phone numbers, or email addresses. Organizations that sell tickets through the Flynn Box Office do receive this information on their ticket buyers upon request. The Flynn is not responsible for any actions or offers sent by these organizations, but our partner not-for-profits adhere to similar policies. We will not forward any information to them if patron permission has been denied. The Flynn never shares donor lists.

 

Security of your information

When you purchase tickets or make a contribution to the Flynn, we collect your credit card number, expiration date, and CVV code. Your credit card number and expiration date are encrypted in our database (using SSL technology for online transactions), and we never store the CVV code. Your credit card data is masked in our system (e.g. XXXXXXXXXXXX1234) and is viewable only by the people who have a need to know the full number, such as our finance department, in reference to a specific transaction only. Box office agents and other personnel cannot access this data.

Information is stored under physical, electronic, or procedural controls under standards established by the credit card industry. We participate in a security program which requires us to meet specific security measures to protect your credit card information. The software that we use is compliant with these regulations. These security measures are put in place to protect against the loss, misuse, and alteration of your account information.

 

Correcting or updating personal information

If your personal information changes, such as your address, phone number, or email address, we will gladly correct, update, or remove any data you have previously provided to us. You can change your personal information at any time by updating your account on our website or sending an email to box@flynncenter.org.

 

Communications and promotions

The Flynn uses the information you provide (including your ticket buying history) to promote our own activities, including sending emails and brochures about upcoming events. At any time, you can tell us what publications you want to receive by updating your account on our web site or unsubscribing from an email. The Flynn complies with anti-spam regulations and we only want to send you information that you want.


Cookies

We use cookies to improve your online experience. Cookies are small pieces of information that a website transfers to your computer for record-keeping purposes. Cookies in and of themselves do not personally identify users; they are sent back only to the website that deposited them when a visitor returns to that site. Cookies can tell us how and when pages in a website are visited and by how many people. The information collected is in an aggregate, non-identifiable form. We use the information we collect through this technology to improve our site.

 

Acceptance of these terms

By visiting our website, you consent to the terms of this Privacy Policy. You agree that the Flynn may retain and use your personal information as described in this policy unless you opt out of our communications.


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