CUSTOMER SERVICE REPRESENTATIVE

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

Non-Exempt-Admin Hourly (Union Contract applies)

$15 per hour plus paid time off and 401k

Part-time, nights and weekends


The Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work. We believe that people of color, people from working class backgrounds, women, and LGBTQ people must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

ABOUT THE FLYNN

The Flynn Center for the Performing Arts is Northern New England’s premiere performing arts center. The Flynn offers a wide range of cultural and educational experiences and nurtures the creative development of performing artists. Our facilities include a 1,411-seat proscenium auditorium (Flynn Main Stage), a 180-seat black box cabaret space (Flynn Space), two education studios, a gallery with rotating exhibits of regional artists, and adjoining lobbies.

The Flynn hosts over 200 performances and over 50 camps and classes annually. Regularly scheduled performances include the Flynn season, which features world-class music, Broadway, theater, dance, and family performances on our Main Stage, with additional touring shows added throughout the year and weekday matinees presented through our Student Matinee Series, in addition to the Burlington Discover Jazz Festival. The Flynn also provides a performance venue for the Vermont Symphony Orchestra, the Vermont Youth Orchestra, Lyric Theatre, and other local arts organizations.


To apply, send a cover letter and resume to HResources@flynnvt.org


Basic Function

Customer Service Representatives sell tickets and provide information about various Flynn Center events and many events at regional venues, in person at the box office, by phone and occasionally at off-site locations.


Characteristic Duties & Responsibilities

  • Be informed of all current Flynn events and be familiar with pricing and ticket sales policies and procedures.
  • Provide a wide range of information about events sold at the Flynn Box Office, including descriptions of events, performance times, available seating, ticket pricing, pickup, refund and exchange policies and procedures and other information as needed. 
  • Accurately process ticket sales, over the phone, at the box office window and at off site locations. Request and enter all necessary customer data into box office ticketing system. 
  • Accurately prepare ticket orders for Will Call and US/Canadian Mail delivery. Include applicable parking and other informational inserts. Meter postage and drop mail in the post box in a timely manner. 
  • Perform various basic customer service functions.  Receive, investigate and respond to customer questions or complaints in person, by phone and by mail, referring unusual problems or situations to a Box Office Supervisor as appropriate. 
  • Assist Box Office Manager with general clerical work in the box office.
  • Assist with special projects on an as needed basis.


Supervision Received

Reports to the Box Office Manager.


Qualifications

  • Computer literacy, including experience with email, internet, and Microsoft Office. Database experience highly desirable.
  • An energetic and positive communication style in person and on the phone.
  • Willingness to work irregular and flexible hours is required.
  • Ability to problem solve and thrive under pressure.
  • Ability to professional manage confidential information.
  • Experience with customer relations in a retail or service industry. 
  • Experience handling cash and other transactions.


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This general outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

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