House Manager

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

Part-time/Variable/Hourly

$17/hour


The Flynn is committed to creating an inclusive workplace that promotes and values diversity. We strive to be diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective. Our goal is to build and maintain an organization where everyone can do their best work. We believe that people of color, people from working class backgrounds, women, and LGBTQ people must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

ABOUT THE FLYNN

The Flynn Center for the Performing Arts is Northern New England’s premiere performing arts center. The Flynn offers a wide range of cultural and educational experiences and nurtures the creative development of performing artists. Our facilities include a 1,411-seat proscenium auditorium (Flynn Main Stage), a 180-seat black box cabaret space (Flynn Space), two education studios, a gallery with rotating exhibits of regional artists, and adjoining lobbies.

The Flynn hosts over 200 performances and over 50 camps and classes annually. Regularly scheduled performances include the Flynn season, which features world-class music, Broadway, theater, dance, and family performances on our Main Stage, with additional touring shows added throughout the year and weekday matinees presented through our Student Matinee Series, in addition to the Burlington Discover Jazz Festival. The Flynn also provides a performance venue for the Vermont Symphony Orchestra, the Vermont Youth Orchestra, Lyric Theatre, and other local arts organizations.


To apply, send a cover letter and resume to HResources@flynnvt.org


Basic Function

The house manager (HM) is responsible for managing the operation of the front of house area before, during, and after the show. The HM will ensure exemplary customer service is being provided by the front of house team and ensure the safety and well-being of all guests. This part-time position requires flexible hours, including evenings and weekends.


Characteristic Duties & Responsibilities

  • Manages night-of-show staff that interacts with the guests including volunteer ushers, security, concessions, and merchandizing
  • Provides leadership in emergency situations, including fire alarms and evacuations
  • Communicate with back-of-house on performance timelines including starting the performance, ending intermission, etc.
  • Work with box office staff to resolve guest ticketing issues
  • Ensure front of house is clean, stocked, and inviting for the guests at all times
  • Problem solve any guest issues that arise and ensure that all guests have a wonderful experience
  • Complete and send out an HM Report at the end of each event
  • Meet with Assistant General Manager, Rental Manager, and other staff regarding specific requirements for each event


Supervision Exercised

The HM manages front-of-house staff including volunteer ushers, concessions staff, security, and merchandizing staff.


Supervision Received

The HM receives direct supervision from the Assistant General Manager. HM may work with other department heads or show personnel on specific shows.


Qualifications

  • Practical knowledge of theater environment and previous experience in commercial or non-profit arts desired
  • Enjoy working in a fast-paced environment and is proactive in managing large gatherings of people
  • Apply excellent customer service which ensures Flynn guests have a positive experience
  • Strong communication skills to coordinate with a large team and also speak individually with guests
  • Ability to remain calm and make quick decisions in stressful situations 
  • Be welcoming to the Flynn’s diverse range of individuals and groups
  • Able to remain energetic, visible, on your feet and active for hours. May including lifting up to 50 lbs.
  • HM is required to be Department of Liquor Control trained (Flynn can provide)
  • Able and willing to work non-traditional hours at a variety of events and performances


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This general outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

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