House Manager

FLYNN CENTER FOR THE PERFORMING ARTS, LTD.

NOn-Exempt Hourly Part-Time


To apply, send a cover letter and resume to HResources@flynnvt.org


Basic Function

Provide professional service that ensures the well-being and safety of patrons and theatre during Flynn Center events. Oversee all front-of-house operations including management of Ushers, communication with the Box Office Manager, and coordination with Rental Company, Stage Manager, and/or Flynn staff, as well as bar/concessionaires, merchandiser, and caterers.


Primary Duties

  • Arrive 2 ½ hours before the scheduled curtain time.
  • Complete pre-show Fire Safety inspection and facilities checklists.
  • Obtain House Manager Information sheet and Usher attendance list.
  • Obtain seating configuration/capacity and relevant production information from Flynn Manager.
  • Obtain current ticket sales and accessibility needs from Box Office Manager.
  • Coordinate with Stage Manager (for rental shows) or Flynn staff (for Flynn events) regarding opening of the house, start of show, late seating, and resuming show after intermission.
  • Mark off reserved and accessible seating.
  • Conduct pre-show meetings with Ushers to review emergency procedures and relay pertinent show information from the House Manager Information sheet. 
  • Assign Usher positions and responsibilities:
  • Pre-show: Check the house. 
  • House open positions: Ticket takers (main lobby) and Ushers to help seat patrons (in House).
  • During the show: Close doors, follow late seating policy, be a presence in the back of the house.    Post show: Open doors and monitor exit of patrons, clear, clean, and restore seating areas.
  • Announce house open calls to Ushers, Artists, and Staff at 15 minutes until house is to open, and when the house is open.  
  • Follow protocol to assist patrons with accessibility needs.
  • Dim Bar/Concessions lights to alert patrons the show is about to begin or resume.
  • Be available to support Ushers as they greet latecomers and follow the late seating policy. 
  • Handle any problems in a friendly and courteous manner; obtain the name and contact information of the patron if there are issues that Flynn staff will need to follow up on.  
  • Complete incident reports to document any injury, falls, illnesses, or other incidents relating to patrons or staff.
  • Be a presence and available in the back of the house during shows. 
  • Assist Bar/Concessions as needed.
  • Assist with evacuation during an emergency and communicate with Fire, EMS, or other emergency personnel upon arrival.
  • At the end of each show, monitor the exit of patrons and assist Ushers in clearing, cleaning, and restoring seating. Release Ushers when post-show duties are complete.
  • Obtain final sales reports/settlements from Bar/Concessions and Merchandiser.
  • Complete post-show checklist and House Manager Report.
  • Full understanding of the House Manager Manual, Ushers Handbook, House Manager Report, Pre and Post Show Checklists, and Fire panel instructions.


Primary Duties

  • Take direction from Flynn Management; work collaboratively with other Flynn staff, as required.
  • Must be at least 18 years of age.
  • Availability and flexibility to work nights and weekends based on performance schedule. 
  • Be able and willing to work all shows, all genres, including music concerts.
  • Ability to follow protocol and remain calm during an emergency.
  • Ability to supervise Ushers, Bar/Concessions, and Merchandiser.
  • Ability to stand, walk, bend, etc. for extended periods, lift up to 30 lbs., and occasionally use stepstool or small ladder.
  • Ability to communicate effectively with Ushers, Box Office Manager, Stage Manager, and Flynn Staff.
  • Positive, engaging personality, and professional appearance.
  • Possess excellent customer service skills to help ensure our patrons have a positive experience.
  • Exceptional interpersonal and communication skills.
  • Basic math and computer skills.


Supervision Exercised

  • Ushers
  • Bar/Concessions staff


Supervision Received

  • From Flynn Management, work collaboratively with other Flynn staff, as required.


Qualifications

  • Possess excellent customer service skills to help ensure our patrons have a positive experience.
  • Ability to use good judgment and make timely decisions in situations that may require quick thought and action.
  • Demonstrate and maintain a high level of responsibility and accountability.  
  • Ability to work in a fast-paced environment and effectively manage a large gathering of people.
  • Exceptional interpersonal and communication skills.
  • Two years’ relevant experience preferred.
  • Forward-facing customer service highly desirable.


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This general outline illustrates the type of work that characterizes the Job Classification.  It is not an all-encompassing statement of the specific duties, responsibilities and qualifications of individual positions assigned to the classification.

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